AI Voice Receptionist
A voice AI receptionist for busy service businesses — handling inbound calls, scheduling and cancellations, structured intake, routing, and safe human transfers.
Overview
Built an AI voice receptionist focused on practical front-desk call handling. The product handles inbound calls, scheduling and cancellation requests, caller intake, routing, and safe transfers to human staff when needed.
The Problem
Front desks are overloaded by repetitive phone work: appointment requests, cancellations, routing questions, intake, and follow-ups. Missed calls and slow handoffs create operational drag for staff and frustrating customer experiences.
The Solution
Built a voice AI workflow that captures caller intent, supports scheduling and cancellation flows, collects structured intake, routes requests, and escalates cleanly to staff when the conversation requires human judgment.
Key Results
Inbound call handling
Scheduling and cancellations
Structured intake workflows
Human-in-the-loop transfers